Serving every person
in Newton County.
The Covington-Newton County 911 Center is comprised of public safety professionals dedicated to preserving the value of life of all citizens of, and visitors to, our community.
Our dispatchers coordinate responses across all public safety agencies in Newton County — police, fire, and emergency medical services — with speed, calm professionalism, and deep commitment to the people they serve.
We answer the call. Every time.
Newton County accepts Text-to-911. Essential for the hearing impaired or situations where speaking is unsafe. Always include your location in the message.
Be the calm voice.
Answer the call.
No prior dispatching experience required. We will train you for one of the most meaningful jobs in public safety.
Be the Calm Voice. Answer the Call.
No prior dispatching experience required. We will train you for one of the most meaningful jobs in public safety.
We Are Hiring
Must be 18 years or older
High school diploma or GED
No felony convictions
Pass background investigation
Pass typing test (35 WPM minimum)
Valid Georgia driver's license
Contact our administrative office.
(770) 385-2000Frequently Asked
Questions.
Common questions about 911 services in Newton County, Georgia.
When should I call 9-1-1?
Call 9-1-1 for any emergency requiring immediate police, fire, or medical response — crimes in progress, fires, medical emergencies, and accidents with injuries. When in doubt, call 9-1-1. Dispatchers will help determine the appropriate response.
Can I text 9-1-1?
Yes. Newton County-Covington 911 accepts Text-to-911. Send your message and location to "911." Calling is always preferred when possible. Texting is especially valuable for those who are deaf, hard of hearing, or in situations where speaking aloud is dangerous.
What happens when I call 9-1-1?
A trained dispatcher answers within seconds. They will ask for your location and the nature of the emergency, then simultaneously dispatch the appropriate responders. Stay on the line — dispatchers may provide life-saving guidance before help arrives.
What is the non-emergency number?
For non-emergency police matters in Covington, call (770) 786-7744. Use this for incidents that need attention but are not immediate emergencies — theft that occurred hours ago, noise complaints, or minor fender-benders with no injuries.
What if I call 9-1-1 by accident?
Do not hang up. Stay on the line and tell the dispatcher it was accidental. Hanging up on a 9-1-1 call causes dispatchers to send officers to verify your safety, consuming emergency resources that could be needed elsewhere.
What is Smart911?
Smart911 is a free service that lets you create a safety profile visible to our dispatchers when you call. Include medical conditions, household members, pets, and other details that help dispatchers provide faster, more informed responses. Register at smart911.com.
How do I request records from the 911 center?
Submit an Open Records Request through this site. CAD records, call logs, and incident summaries are available subject to Georgia Open Records Act exemptions. We respond within 3 business days.
How do I become a 911 dispatcher?
Visit our Careers section for current openings. No prior dispatching experience is required — we provide a full paid training academy. Starting salary is $38,000+ with comprehensive benefits and a clear path to advancement.
Open Records
Request.
Submit requests for 911 records under the Georgia Open Records Act (O.C.G.A. § 50-18-70).
Submit a Request
Under O.C.G.A. § 50-18-70, we must respond within 3 business days.
Audio recordings and some records may be partially or fully exempt from disclosure.
Electronic delivery is provided free of charge.